Refund policy
At Beberino, we strive to ensure that our customers are satisfied with their purchases. If you need to return an item, we’re here to help.
30-Day Return Policy
You have 30 days after receiving your item to request a return. To be eligible, your item must be:
- In the same condition that you received it
- Unworn or unused
- With tags
- In its original packaging
- Accompanied by the receipt or proof of purchase
How to Start a Return
To initiate a return, contact us at support@beberino.com. Returns should be sent to the address provided after submitting the return request. Items sent back to us without first requesting a return will not be accepted.
Return Process
- Contact Us: Email us at support@beberino.com to start the return process.
- Receive Instructions: If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package.
- Send Back the Item: Follow the instructions to send your item back to us.
For any return questions, feel free to contact us at support@beberino.com.
Damages and Issues
Please inspect your order upon reception and contact us immediately at support@beberino.com if:
- The item is defective
- The item is damaged
- You received the wrong item
We will evaluate the issue and make it right.
Exceptions / Non-Returnable Items
Certain items cannot be returned, such as:
- Sale/discounted items
- Gift cards
- Customized/personalized items
Please contact us at support@beberino.com if you have any questions about returnable items. We do not sell perishable goods, personal care products, hazardous materials, or flammable liquids/gases.
Exchanges
The fastest way to get the item you want is to return the item you have. Once the return is accepted, make a separate purchase for the new item.
European Union 14-Day Cooling Off Period
For merchandise shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason, without justification. The item must be:
- In the same condition that you received it
- Unworn or unused
- With tags
- In its original packaging
- Accompanied by the receipt or proof of purchase
Refunds
We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember that it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@beberino.com.
Contact Information
- Email: support@beberino.com
- Address: 718th Street Studios, Cleveland Ohio 44102, United States
- Phone: +1 (330) 967-2296